Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our service:

• Name and contact information (email address, phone number)
• Payment information (processed securely through our payment partners)
• Account credentials and preferences
• Device information (IP address, device type, operating system)
• Usage data (viewing history, preferences, settings)

1.2 Technical Information

We automatically collect certain technical information when you use our service:

• IP address and location data
• Browser type and version
• Device information and identifiers
• Usage patterns and preferences
• Error logs and performance data

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and maintain our IPTV service
• Account Management: To create and manage your account
• Payment Processing: To process payments and subscriptions
• Customer Support: To provide technical support and assistance
• Service Improvement: To analyze usage patterns and improve our service
• Security: To protect against fraud and unauthorized access
• Communication: To send important updates and notifications

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Customer support services
• Analytics and performance monitoring
• Infrastructure and hosting services

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from law enforcement
• Court orders or subpoenas
• Government investigations
• Protection of our rights and safety

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Limited access to personal information
• Regular Audits: Security assessments and updates
• Secure Infrastructure: Protected servers and networks
• Employee Training: Privacy and security awareness

5. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Under GDPR and other applicable laws, you have the following rights:

6.1 Access and Portability

You have the right to:

• Access your personal information
• Request a copy of your data in a portable format
• Know how we process your information

6.2 Correction and Deletion

You have the right to:

• Correct inaccurate personal information
• Request deletion of your personal data
• Object to certain processing activities

6.3 Restriction and Objection

You have the right to:

• Restrict processing of your data
• Object to automated decision-making
• Withdraw consent at any time

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

7.1 Types of Cookies

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us improve our service
• Functional Cookies: Remember your preferences
• Analytics Cookies: Understand usage patterns

7.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect service functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our service

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• WhatsApp: +33 7 45 52 93 34
• Email: privacy@catchontv-app.store
• Data Protection Officer: dpo@catchontv-app.store

13. Data Protection Authority

If you have concerns about our data practices, you have the right to lodge a complaint with your local data protection authority. We will cooperate with any investigation.

14. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To provide our services to you
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications (where applicable)
• Legal Obligation: To comply with applicable laws

15. Data Breach Procedures

In the event of a data breach that affects your personal information, we will:

• Notify you within 72 hours of becoming aware
• Report to relevant authorities as required
• Take immediate steps to contain and remediate
• Provide guidance on protective measures

16. Automated Decision Making

We do not make automated decisions that significantly affect you without human intervention. If we implement such systems in the future, we will provide you with information about the logic involved and your rights.

17. Consent and Withdrawal

Where we rely on your consent to process personal information, you can withdraw your consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.